SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Once your order is in processing it will likely be shipped that day. A shipping confirmation will be emailed to you accompanied by a track and trace number if applicable. The email will outline typical shipping times and how to contact us if you have any questions.

We can ship to your home address or your work if you prefer. The shipping charge is flat at $30. Registered airmail is the preferred shipping method as it is more secure and less likely to be stolen or lost. It does require a signature on delivery.

If you are not available at the time of delivery a notice will be left to advise of the attempted delivery and how to contact the post office to arrange a redelivery or at which post office it is to be stored for collection. They will hold them there for 4 weeks before they are returned to us.

How long will delivery take?

The delivery time for receiving your medicine is approximately 10 to 15 days. Please, take into account that due to some technical circumstances the delivery time may take 30 days maximum.

One of the reasons is that the delivery has to pass a custom control, which can be prolonged especially because of the large number of packages, customs protocols, or changed flight schedules.

What exactly happens after ordering?

Once you place an order, you will receive an email for order confirmation with Payment Instructions. Once your payment is received, we will send you a second email confirming your order is now in processing.

In case we are not able to fulfill your order for some reason or there is a payment problem, then we will contact you.

Do I receive an invoice for my order?

Once you place an order, you will receive an email for order confirmation with Payment Instructions. Once your payment received, we will send you a second email confirming your order is now in processing.

In case we are not able to fulfill your order for some reason or there is a payment problem, then we will contact you

One of the reasons why you do not receive an email notification may be an invalid email address you entered when registering or creating an order. If you have registered with an incorrect email address you will have to repeat the registration process.

What is a minimum expiry date of medicine that I can get?

The minimum expiry date of delivered medicine won’t be less than 6 months which is in accordance with our standards and working policy. If you need medicine with a better or longer expiry date, you can specify this requirement by contacting our customer service.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

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What is wishlist?

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What should I do if I receive a damaged or wrong product?

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Can I change or cancel my order?

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What is "package tracking" in my orders?

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